Service Level Agreement

Last updated 2026-08-14 1. Open water, kept open. Vaelwave aims to be available around the clock and is maintained with commercially reasonable effort. 2. The currents beneath. Generations run on third-party model providers; when a provider's current stalls, the affected model stalls here too. No fixed uptime percentage is promised. 3. The built-in lifeline. A failed generation refunds its credits automatically. Downtime never costs you. 4. Dry dock. Maintenance is kept short and scheduled for calm hours. 5. Harbor watch. [email protected] answers within one business day; through any long calm, unused purchased credits remain refundable under the Refunds Policy.