Refunds Policy

Last updated 2026-08-14 1. Sunk generations resurface. When a generation fails, its credits surface back in your balance automatically. 2. Unused credits. Purchased credits you haven't spent can be refunded to your original payment method — write to [email protected] from your account email within 14 days of the purchase. 3. Below the waterline. Credits already spent on completed generations, and free bonus credits (no cash value), cannot be refunded. 4. The crossing. Approved refunds sail back to the original payment method, typically within 5–10 business days. 5. Harbor. [email protected].